Why Cloud Expert?
We speak with verifiable competencies, not claims. We present our service model, operational approach, security layers and compliance framework transparently.
Our Service Model
Cloud Expert combines the roles of Cloud Service Provider (CSP), System Integrator (SI) and Managed Service Provider (MSP/MSSP) under a single roof, solving organizations’ cloud, infrastructure and operations needs through one point of contact.
Our Service Process
Discovery & Assessment
Current infrastructure, workloads and requirements are analyzed in detail.
Architecture Design
A solution architecture and migration roadmap fit for the target state are created.
Implementation & Migration
Deployment, configuration and migration are carried out per the approved plan.
Operations & Continuous Improvement
24/7 monitoring, incident management, capacity planning and regular reporting deliver ongoing service.
Service Level Commitments (SLA)
The Service Level Agreement (SLA) signed with every customer clearly defines availability, response times and escalation processes. The framework below summarizes standard SLA scope; details are customized per customer contract.
Availability
- SLA-based uptime commitment for infrastructure and platform services
- Planned maintenance windows are announced in advance
- Availability reports are shared monthly
Response & Resolution Times
- Critical (P1): Urgent response — first reply within minutes
- High (P2): Hourly response and escalation
- Normal (P3) / Low (P4): Reviewed within business hours
Escalation Model
- Automated escalation rules are defined per level
- Technical lead → Operations manager → Executive management chain
- A customer-specific escalation contact list is maintained
Reporting & Transparency
- Monthly SLA performance report (availability, incident, response time)
- Service review meetings (QBR — Quarterly Business Review)
- Tracking of continuous improvement actions
24/7 Operations Model
The Cloud Expert operations team serves 24 hours a day, 7 days a week through NOC (Network Operations Center) and SOC (Security Operations Center) structures. Proactive monitoring and automation-based incident management aim to resolve potential outages before customers notice them.
Proactive Monitoring
Infrastructure, network, application and security metrics are monitored in real time. Threshold-based alerts detect anomalies instantly.
Incident Management
With an ITIL-aligned incident management process, every incident is logged, classified and resolved. Root cause analysis (RCA) is applied.
Change Management
Planned changes are evaluated through the CAB (Change Advisory Board) process; impact analysis and a rollback plan are mandatory.
Capacity & Performance Management
Resource usage trends are monitored; capacity planning prevents bottlenecks before they occur.
Backup & Disaster Recovery
Regular backups, backup verification tests and disaster recovery drills are performed.
Security Operations (SOC)
SIEM-based log correlation, threat intelligence integration and 24/7 security event monitoring.
Platform & Infrastructure
Cloud Expert delivers its services through tier-certified data centers located in Türkiye. Multi-cloud (AWS, Azure, Google Cloud) integration and private network connections provide high performance and data sovereignty.
Türkiye-Based Data Centers
Your data stays in-country; compliance with KVKK and data localization requirements is ensured.
Multi-Cloud Integration
The flexibility to choose the cloud platform best suited to your workload and to distribute load across platforms.
Redundant Network Infrastructure
Redundant connectivity across different carriers minimizes single point of failure risk.
Physical Security
Biometric access, 24/7 camera monitoring, environmental control systems (fire, humidity, temperature).
Scalable Architecture
Compute, storage and network resources scale flexibly as needed.
Automation & Orchestration
Repeatable, consistent configuration through Infrastructure as Code (IaC) and automation tools.
Our Security Approach
At Cloud Expert, security is a discipline integrated into every service layer — not a separate add-on. From physical security to the application layer, we apply the defense-in-depth principle.
Network Security
Network traffic is secured through next-gen firewall, IPS/IDS, micro-segmentation and DDoS protection layers.
Endpoint Security
Advanced threat detection and response at endpoints with EDR/XDR solutions.
Identity & Access Management
Multi-factor authentication (MFA), privileged access management (PAM) and the least-privilege principle.
Data Security
Encryption (at-rest & in-transit), data classification and data loss prevention (DLP) policies.
Security Monitoring & SIEM
Centralized log collection, correlation, threat intelligence integration and 24/7 SOC monitoring.
Vulnerability Management
Risk reduction through regular vulnerability scans, patch management and security audits.
Compliance & Regulation
Cloud Expert designs and operates its service infrastructure and processes in line with national and international regulatory frameworks. The scopes below reflect our company’s current certification and competency status.
KVKK
Turkish Personal Data Protection Law
Compliance with KVKK technical measures is ensured through Türkiye-based data storage, data processing agreements, access controls and logging.
ISO 27001
ISO/IEC 27001:2013 — Information Security Management System
Information security policies, risk management and continuous improvement processes are documented to international standard.
ISO 9001
ISO 9001:2015 — Quality Management System
Service processes, customer satisfaction and quality management are documented to international standard.
ISO 20000
ISO/IEC 20000-1:2018 — IT Service Management System
IT service management processes (incident, problem, change, capacity management) at international standard.
ISO 22301
ISO 22301 — Business Continuity Management System
Business continuity planning, disaster recovery and emergency management processes are documented.
ISO 27017
ISO/IEC 27017 — Cloud Security
Cloud-specific security controls and shared-responsibility model are supported by additional standards.
Additional Competency Areas
Capability to design PCI DSS-compliant infrastructure for customers processing payment card data.
Infrastructure hardening and incident reporting capability as part of EU NIS2 directive readiness.
Our Certifications
Company certifications and team competencies.
Company Certifications
Team Competency Areas
Our Technology Partners
Through partnerships with the world’s leading technology vendors, we deliver the most current and reliable solutions.
Customer Reporting
Cloud Expert provides every managed service customer with reports delivering operational transparency at regular intervals. Our standard reporting framework is outlined below.
Monthly Operations Report
Monthly- SLA performance metrics (availability, response times)
- Incident summary (opened/closed/escalated)
- Change management summary
- Capacity usage trends
Security Posture Report
Monthly- Security incident summary and classification
- Vulnerability scan results
- Patch application status
- Threat intelligence update
Backup & DR Report
Weekly / Monthly- Backup success/failure rate
- Backup verification test results
- DR drill report (periodic)
- RTO/RPO compliance status
Quarterly Business Review (QBR)
Quarterly- Quarterly SLA performance summary
- Trend analysis and recommendations
- Capacity planning projections
- Next-period action plan