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Managed Services (MSP / MSSP)

Infrastructure Management

Entrust the operation of every infrastructure layer, from server to network and storage to backup, to a single team with proactive monitoring and incident management.

What Is It?

Infrastructure management covers server and system management, virtualization, storage, network, backup, database, patch management, monitoring and incident management, along with asset/CMDB management.

All infrastructure layers are operated under a single management discipline. Proactive monitoring and regular maintenance prevent outages and resolve incidents quickly.

Key Capabilities

What stands out

Server and System Management

Operating system and server operations.

Virtualization and Storage

Virtual environment and storage management.

Network Management

Network operations and performance management.

Backup and Database

Data protection and database operations.

Patch Management

Planned and secure application of updates.

Monitoring and Incident Management

24/7 monitoring and rapid response.

How It Works

Architecture and process

We run infrastructure management along the axes of takeover, monitoring and continuous improvement.

1

Inventory and Takeover

We map infrastructure components and the CMDB.

2

Monitoring Setup

We activate proactive monitoring and alerting rules.

3

Operation

We carry out maintenance, patching and incident management.

4

Reporting

We report service levels regularly.

Use Cases

When to choose it

Complex Infrastructure

Manage multi-layered environments with a single discipline.

Proactive Operations

Monitoring and maintenance that prevent outages.

Limited Internal Team

Hand over the infrastructure operational load.

The Cloud Expert Difference

Why Cloud Expert?

All infrastructure layers under a single discipline.

Transparent inventory with CMDB/asset management.

Proactive monitoring and SLA commitment.

SLA & Operating Model

  • Monitoring and response times are committed through a service level agreement.
Frequently Asked Questions

Common questions

Infrastructure Management — let us design the right architecture together

Tell us what you need and we will shape a tailored architecture and roadmap. The first conversation is non-binding.

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