ClexCare Managed Services
From monitoring to full operations management.
Manage your enterprise IT infrastructure at the operation level you need, with Cloud Expert expertise. The four service levels below are a starting framework for clarifying scope against your existing infrastructure.
Lite
Monitoring and visibility
Core
Proactive infrastructure management
Pro
24/7 operations for critical systems
Elite
Fully managed operations and governance
Hand over the daily operational burden of your infrastructure to an expert team; with ClexCare your systems are monitored proactively around the clock and issues are resolved before you notice them.
What Is ClexCare?
ClexCare is Cloud Expert’s managed services (MSP) model. It takes on the continuous operation of your server, cloud, network, storage and application layers under an SLA commitment.
Proactive monitoring, incident and problem management, patch and change management, and regular reporting form the foundation of this model. Your in-house team’s workload decreases while service quality increases.
Key Capabilities
24/7 Proactive Monitoring
Systems are continuously monitored; issues are detected early.
Incident and Problem Management
Incidents are managed against SLA targets with root-cause analysis.
Patch and Change Management
Updates are applied in a planned and controlled manner.
Regular Reporting
Service levels and operations are reported transparently.
Single Point of Contact
A clear counterpart and process for operations.
Flexible Service Scope
Service levels that scale with your needs.
Service Level Comparison
| Capability | Lite | Core | Pro | Elite |
|---|---|---|---|---|
| Model | Monitor | Manage | Operate | Govern |
| 24/7 infrastructure monitoring | ||||
| Incident management | 5×8 | 5×8 | P1 24/7 | P1 + P2 24/7 |
| Automated monthly status summary | ||||
| Planned patch management | ||||
| Critical vulnerability management | Prioritized | Prioritized+ | ||
| Standard change management | ||||
| Advanced change management | ||||
| Capacity management | Basic threshold | Threshold management | Trend analysis | Trend + forecasting |
| Monthly MSP service report | ||||
| Quarterly service review | ||||
| Restore-from-backup testing | Annual | Semi-annual | ||
| DR drill | Optional | Annual | ||
| Technical Service Lead | ||||
| Service Delivery Manager | ||||
| Executive Service Review | ||||
| Continuous improvement roadmap |
24/7 monitoring applies to all packages; incident response times vary by service level. Scope and service levels are clarified against your existing infrastructure.
Which level is right for you?
Three questions are enough to find the right level:
- 1What happens if an outage occurs outside business hours?
- 2Who applies patches, updates and changes today?
- 3Do you need to document how your infrastructure is managed?
ClexCare Lite
MonitorWho is it for?
For organizations that manage their own infrastructure but want an independent, continuous layer of oversight.
If these sound familiar:
- "Sometimes it is our users, not us, who first notice when something goes wrong."
- "We have no visibility into what happens on our systems at night and on weekends."
- "Building and running a monitoring stack is an investment in its own right."
Customer profile
Mid-sized organizations with their own IT team; customers who only consume cloud or co-location services.
When it is not enough
If you also want to hand over patch and change management, or expect us to intervene when a system goes down — ClexCare Core.
ClexCare Core
ManageWho is it for?
For organizations that want to free their IT team from routine infrastructure maintenance and refocus it on core work.
If these sound familiar:
- "Our team’s time goes to patching and routine maintenance; projects never get their turn."
- "Patches pile up; nobody knows exactly when they were last applied."
- "We have no regular, reliable report on the state of our infrastructure."
Customer profile
Manufacturing, distribution and service companies with business systems that run during working hours; organizations managing a broad infrastructure with a small IT staff.
When it is not enough
If your systems also run outside business hours and a night-time outage cannot wait until morning — the On-Call option or ClexCare Pro.
ClexCare Pro
OperateWho is it for?
For always-on systems where downtime turns directly into lost revenue, production or customers.
If these sound familiar:
- "If a system goes down at 3 a.m., we cannot wait until morning."
- "We can calculate what one hour of downtime costs us."
- "When a critical vulnerability appears, we cannot wait for days."
Customer profile
E-commerce and payment systems, 24/7 production facilities, logistics and distribution operations, customer platforms that must be continuously available.
When it is not enough
If you are subject to audits, need to document how operations are run, or want a single accountable point of contact — ClexCare Elite.
ClexCare Elite
GovernWho is it for?
For organizations that want to hand over both the execution and governance of IT operations to a single accountable partner.
If these sound familiar:
- "In audits we need to answer the question ‘how is this system managed’ with documentation."
- "We have key-person dependency in IT and it is seen as a risk."
- "We want to talk to one counterpart who knows the operation, not a different person for every topic."
- "We need to plan where our infrastructure is heading over the next 12 months."
Customer profile
Regulated industries and organizations subject to audits; companies with critical infrastructure but limited IT staff; the Turkey operations of internationally headquartered groups.
How It Works
We run the service with a model focused on taking over managed operations and continuous improvement.
Onboarding
We learn your environment, processes and critical systems.
Monitoring Setup
We activate proactive monitoring and alerting rules.
Operation
24/7 monitoring, incident management and maintenance are carried out.
Reporting and Improvement
Regular reviews and continuous improvement.
What Do We Manage?
The ClexCare service level defines how we manage; the managed infrastructure scope defines what we manage. The service scope is built around your existing infrastructure and operational requirements.
Who Is It For?
Limited In-House Team
Ease the workload of your IT team.
24/7 Availability Needs
Systems that require uninterrupted operation.
Shifting Focus
Your team focuses on strategic work while we handle operations.
Growing Infrastructure
Orderly management of scaling environments.
Our Difference
A proactive operations mindset, not a reactive one.
SLA commitment and transparent reporting.
Cloud, infrastructure and security operations delivered under one roof.